GENERAL BUILDING PLASTICS terms and conditions for sale directly relating to web purchases

DELIVERIES

Please note that any lengths of products delivered via courier delivery will be cut in half so dont forget to add more unions or joints if needed to join, by agreeing to our tems and conditions you agree to this clause

Products delivered on our own vehicles (please see delivery page for areas covered) will be delivered in full lengths as described

When you receive your goods you must check them for damage before you sign for them. Once signed as received in good condition claims for damaged goods are not covered by our carriers's insurance company (signing as unchecked will not cover you). If goods are damaged on delivery replacement products can only be sent out if they are signed for correctly on receipt. If goods are damaged and have been signed damaged you must inform us within 24 hours of receiving your goods to keep to the couriers terms.

**Updated COVID 19 temporary revised contactless delivery procedure**

If a proof of delivery is required, all  couriers / drivers wherever possible, should place the parcel on the customer's doorstep / goods inwards area, ring or knock on the customers door as appropriate and then where safe to do so, retreat 2 meters away.

Once the door is opened and/or the courier is acknowledged, the recipient should be asked whether they wish to sign for the item as per the normal delivery process or whether they would prefer a contactless delivery.

In the event of a contactless delivery being requested where an item does require a signature, the driver will request the name of the recipient so it can be entered on the hand held device and then add CV at the end of the name. For example: J JONESCV.

Once agreed and happy this will class as you have checked and happy with the items you have receieved

If you place your order before 10am on our site your goods will be delivered on the next working day

Orders placed after 10am will be processed and delivered in 2 working days

If there are any stock shortages we will contact you to try and arrange for an alternative product, or advise you on expected delivery date.

Always check items for damage when it is delivered and before signing. All goods sent out by carrier are insured against damage until you sign. Signing as unchecked does not cover the delivery against damage

Do not book your builder until your materials are on site and checked, as some deliveries do go wrong and we are unable to compensate you for your builders time.

all delivery charges quoted are for delivery to mainland UK only, some highlands and islands may carry additional costs, if this is the case you will be notified before dispatch, and a full refund will be given if you decide not to accept these charges



STORAGE

Please do not store plastic products in the packaging or inner bags in direct sunlight, as damage may occur to the product due to overheating

Do not store other building materials on top of plastic building products as it may scratch or damage the product



STOCK SHORTAGES

In the event of a stock shortage we will notifiy you via your e-mail address or telephone as to when your order can be processed. If it is not within 21 days you can cancel your order and a full refund will be made.

Wherever possible we will offer alternative items should we be out of stock of the product you have ordered. This may be a larger size which may require cutting to size on site

All orders received before 10am will be delivered the following day

Product prices are shown in GBP sterling and all transactions are processed as such.

We will do our best to deliver complete orders within 6 working days, however we do not guarantee to deliver and we cannot accept any responsibility for any losses you may incur due to late delivery.

Goods that are delivered via courier are cut in half and packaged to avoid any unecessary damage, all goods must be checked for damages before signing (signing as unchecked does not cover you) any claims for shortages or damages that are not clearly marked on paperwork cannot be processed



UNSOLICITED E-MAIL

We will NOT give your e-mail address to any other company

We may, from time to time, send you e-mails regarding new products and special offers



COMPLAINTS

At General Building Plastics Ltd we are commited to excellent customer service.

We will, wherever possible, deliver goods on our own, specialised transport and by our trained staff

If we are out of stock we will, wherever possible, provide you with an alternative product or larger size

In 20 years of trading we have had very few complaints however if you need assistance of any kind you can contact our online department at web@gbplastics.co.uk or by telephone on 01889 572872

All complaints will be dealt with in a fair, confidential and efficient manor.



GENERAL

All sizes given on the site are approximate

All guarantees are provided by the manufacturers of the product, and certain terms and conditions will apply to the installation of products - please check the manufacturers website for further details



UNWANTED GOODS

Orders may be cancelled within 7 working days without giving a reason. The customer is responsible for all charges incurred returning goods, which will differ from that of the delivery charge. All other monies paid will be refunded by cheque within 30 days. The 7 day cancellation period will commence on the day following the customer receives their order. Goods must be returned in the same condition as delivered, therefore cellophane protection should not be removed and goods should not be cut or drilled. Boxed items must be returned complete, not part used. After 7 days a handling charge of 50% will be applied to all returned goods. For security reasons all refunds are made by cheque.

The terms and conditions do not affect your statutory rights as a customer.

Many of the images on this site do not belong to us. Do not copy or link directly to them. Contact us so we can seek permission where necessary on your behalf.