Privacy Policy

At General Building Plastics our main goal is to make sure make sure we have our customers trust and our customers information is very important to us to make sure we adhere to all rights. Trust is the cornerstone of a company and respecting the privacy rights of our customers is an integral part of building that trust. This privacy policy explains how we collect and use your personal information to serve you.

This Privacy Policy sets out the basis on which any Personal Data we collect from you, or that you provide to us, or will be processed by us and the purpose for our collection of it. Please read the following carefully to understand our practices regarding your Personal Data and how we will treat it.

Your Rights

Your Personal Data is protected under GDPR and you have several rights, as listed below, which you can seek to exercise. Please contact us in writing, by email or telephone which can be found on our website if you wish to do so, or if you have any queries in relation to your rights. Please note these rights do not apply in all circumstances:

 - Right of access – subject to certain exceptions, you have the right of access to your Personal Data that we hold.
 - Right to rectify your Personal Data – if you identify that the information we hold about you is inaccurate or incomplete, you have the right to have this information rectified (i.e. corrected).
 - Right to withdraw consent – you may ask us to delete information we hold about you in certain circumstances. This right is not absolute and it may not be possible for us to delete the information we hold about you, for example, if we have an ongoing contractual relationship or are required to retain information to comply with our legal obligations.
 - Right to restriction of processing i.e. for marketing purposes or automated profiling – in some cases you may have the right to have the processing of your personal information restricted. For example, where you contest the accuracy of your personal information, its use may be restricted until the accuracy is verified.
 - Right to object to processing – you may object to the processing of your personal information (including profiling) when it is based upon our legitimate interests. You may also object to the processing of your personal information for the purposes of direct marketing and for the purposes of analysis.
 - Right to data portability – you have the right to receive, move, copy or transfer your personal information to another controller when we are processing your personal information based on consent or on a contract and the processing is carried out by automated means.

Your Personal Data - How its obtained and purpose?

We collect information about you such as your contact information, payment information, demographic information, shopping preferences and information about the devices you use to shop online. 

We need to collect personal information in order to provide the products and services you request.  If you do not provide the information requested, we may not be able to provide you with these products and services. 

 - Contact information, such as name, email address, postal address, phone number
 - Payment information, such as credit card number, bank card numbers, cheque, and other payment details
 - Order and refund history
 - Demographic information, such as age, estimated income, household information, and occupation
 - Information about your interests, preferences, and purchase history
 - As part of applying for credit, or processing a return, you may be asked to provide government issued identification numbers, such as social security number, national
 - identification number, and/or driver’s license number
 - To help ensure our employees’ and customers’ security and safety, we use Closed Circuit Television or CCTV in our stores
 - Information may be collected from you if you interact with us on social media sites, such as Facebook, Instagram, and Snapchat
 - Device and browser information including location information, MAC addresses, IP addresses, Cookies, and other online identifiers

If you disclose any personal information relating to other people to us or to our service providers, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy

We may also collect Personal Data and other information about you in other ways, for example:

 - If you are a customer of one of our clients, and we are undertaking a business activity that involves you i.e. we are creating a technical design for your construction project.
 - Indirectly, through one of our employees, your colleagues, a client or a third party.
 - From publicly available sources, for example Companies House, trade media.
 - From financial parties, for example credit check providers, and Consumer Finance Providers.

How we use your Personal Data

The way we process your Personal Data varies depending on our relationship with you. These may include:

 - Processing and fulfilling a business service or transaction.
 - Keeping a record of the business service, transaction, or other related customer service support activity.
 - Administering customer and supplier records for transactional purposes.
 - Keeping records of your subscriptions, registrations, queries, complaints, and deliveries.
 - Keeping records of face-to-face appointments, with outcomes.
 - Verifying your identity through credit checks.
 - Verifying your identity through an automated double-opt in process.
 - Communicating for business or service reasons by mobile (SMS), telephone, email, fax or post (non-marketing communications).
 - Communicating marketing messages to you, based on lawful consent where appropriate, by mobile (SMS), telephone, email, fax or post.
 - Keeping a record of any withdrawn consent to receive marketing communications from us.
 - For market research.
 - Activity to meet our legal, regulatory, and contractual obligations arising from our relationship with you.
 - To administer our e-commerce websites and enhance our services.
 - To administer services provided through our websites.
 - To verify or enforce compliance with this Privacy Policy and applicable laws.
 - To inform you of legal or contractual changes that may affect you.
 - For recruitment purposes, if necessary.

Disclosure of your Personal Data

We will only disclose your Personal Data to another person or organisation where we:

 - Are required to disclose the information to comply with the law or the requirements of a regulatory authority.
 - Transfer your data between different branches.
 - Transfer your data as part of a re-organisation of our business or a sale of all or part of our business to a third party, in which case your data might form part of the assets to be transferred.
 - Share the information with third party contractors to provide a product or service you have requested.
 - Send the information to persons or organisations who conduct legal services on our behalf.
 - Share your data with third party contractors to undertake marketing activities on our behalf.

Our legal basis for using your Personal Data

Our use of your Personal Data as outlined above is subject to different legal basis for processing, including:

 - Compliance with our legal and regulatory responsibilities.
 - The purposes of fulfilling any contract we enter with you, such as carrying out a service request or transaction.
 - Pursuing our legitimate interests, such as administering our business and websites; managing our relationship with you; delivering relevant advertisements and website content to you; and making suggestions and recommendations about products and services that you might be interested in.
 - Where we have obtained your consent.

Our principles for using your data for marketing

We may use your Personal Data to provide you with details about our products and services, and also products and services from our partners and other relevant third parties.

We may send you marketing messages by post, email, telephone, or SMS. We shall ask for your opt-in consent to do this, where appropriate. You may opt-out from receiving marketing messages from us by using the unsubscribe links in the emails we send, or by contacting our marketing response team via email to

If you ask us not to send you marketing, it may take us a short period of time to update our systems and records to reflect your request, during which time you may continue to receive marketing messages. Even if you tell us not to send you marketing messages, we"ll continue to use your contact details to provide you with important information, such as changes to your terms and conditions or if we need to tell you something to comply with our regulatory obligations.


It may be necessary to for us to obtain data from prospective employees, in-order to monitor and evaluate our recruitment practices and ensure they remain legally compliant with equal opportunity legislation. Mechanisms for data collection may include on and off-line. Personal Data we may collect as part of our recruitment and graduate programmes might include:

 - Name
 - Title
 - Education history
 - Contact telephone number
 - Contact address
 - Gender
 - Ethnic group
 - Disabilities

Retention of your Personal Data

We will retain your Personal Data for as long as is reasonably necessary for the purpose for which it was obtained and in accordance with our legal obligations. We will also ensure that we follow our data retention and destruction policy and processes thereafter. For more information about our retention periodsplease contact us as outlined below.